1.
Information We Collect
When you use our website or request services, we may collect the following information:
- Full name
- Email address
- Phone number
- Service address
- Service type requested and additional notes
2.
How We Use Your Information
We use the information we collect to:
- Respond to service requests and schedule appointments
- Communicate with you about your HVAC needs
- Send appointment confirmations and service reminders
- Improve our services and customer experience
4.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction or deletion of your data
- Opt out of marketing communications
- Opt out of SMS text messages at any time by replying STOP
Section 7
SMS / Text Messaging Terms
By providing your phone number and consenting to receive text messages from HomeTown Air, you agree to the following:
- Message Types
- You may receive SMS messages related to appointment confirmations, service reminders, scheduling updates, and promotional offers from HomeTown Air.
- Message Frequency
- Message frequency varies based on your service interactions and scheduled appointments. You may receive up to 10 messages per month.
- Costs
- Message and data rates may apply. Check with your mobile carrier for details on your text messaging plan.
- Opt-Out
- You can opt out of receiving SMS messages at any time by replying STOP to any message from HomeTown Air. After opting out, you will receive a one-time confirmation message and no further texts will be sent.
- Help
- For assistance, reply HELP to any message or contact us at (480) 341-7970 or [email protected].
- Carriers Supported
- Service is available on all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.
- No Requirement
- Consent to receive SMS messages is not a condition of purchasing any goods or services from HomeTown Air.
- Data Use
- Phone numbers collected for SMS messaging will only be used to send the messages described above. We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes.
- Privacy
- All information collected through our SMS program is subject to this Privacy Policy. Your mobile phone number and SMS consent information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
8.
Contact Us
If you have questions about this Privacy Policy or our SMS messaging program, please contact us at:
9.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.